Policy

Refunds and
cancellations.

The short version: we fix issues we caused, we cannot guarantee results from damaged or expired film, and timing matters once work has started.

01

How we think about this.

Film work has variables outside the lab: age, storage, exposure, camera issues, light leaks, and chemistry history before the film reaches us.

When the issue is our mistake, we work to correct it. When the issue comes from the source material, we explain what happened and what options remain.

02

Cancellations.

Orders cannot be cancelled once placed. All sales are final, including but not limited to goods, services, events, and workshops.

If you need us to stop work immediately, contact us as soon as possible with the order number. In some cases and at our discretion, we may be able to provide a full or partial future credit.

03

Quality issues we caused.

The fastest way to a resolution is to reach out from your order tracking page in your account for the order your are inquiring about. There, you will find ways to request corrections, additional services, and more. Please include your order number with all inquiries.

Rescan

Scanning correction

If you find a scan issue, we can usually rescan it quickly.

Reprint

Print correction

If a print is defective because of production error, we will remake it where possible.

Refund

Case by case

Refunds or additional credits are considered when correction is not practical or appropriate.

04

Damaged, lost, or pre-existing issues.

We handle film carefully, but film can arrive with latent damage, light exposure, mold, remjet issues, camera scratches, or age-related failure.

Liability for film and irreplaceable originals is limited. Do not send material if the risk of loss is unacceptable.

If you have any issues with your order, please reach out directly, and ideally through your account. While we have to limit liability for legal reasons, we take pride in taking care of our customers, providing full accountability, and always making it right.

Need Review?

Send the order number and issue.

Include examples, screenshots, or photos where relevant so we can inspect the problem quickly.

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